Understanding these General Terms and Conditions
Methods of payment
Shipping & Returns
Returns and Refunds
Your personal information
Events beyond our control
Amendments to these General Terms and Conditions
Complaints and complaints
Other important information
Applicable law and jurisdiction
- Understanding these General Terms and Conditions
1.1 When certain terms and expressions are used in these General Terms and Conditions, they have a certain meaning (“Defined Terms”). You can identify these defined Terms because they are capitalized (even if they are not at the beginning of a sentence). When a defined term is used, it has the meaning given to it in the paragraph of these General Terms and Conditions where it has been defined (you can find these meanings by looking for the sentence where the defined term is indicated in brackets and quotation marks).
1.2 When we refer to “we”, “us” or “our”, we refer to HBC One. When we refer to “you”, “your” or “yours”, we refer to you as the person purchasing Products from our Website.
1.3 We have used headings to help you understand these Terms and Conditions and to help you easily find specific information. These General Terms and Conditions, and any agreement between you and us, are available only in English. We will not archive a contract between you and us. We therefore recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time, as set out in paragraph 14 below). Please check the Website each time you order Products to ensure that you understand the legal terms that apply to the Agreement at that particular time.
- About us
2.1 We are HBC One, a company registered in France under number 4991880500000011, and we manage the website. Our main office is located in HBC ONE, 10 PL VENDOME 75001 PARIS
HBC One is a French company registered under number 4991880500000011 (“we”, “us”, “our” or “our”). HBC One operates the https://www.cosmetiqueshbc1.com Website (“Website”) of its main business site.
2.2 If you wish to contact us, please use the form provided on the Contact Us page on our Website (available at the Contact Us address). Our customer service team will be happy to help you.
- Our products
3.1 We are relentlessly committed to excellence, luxury and the science of skin care. Our range of products helps to prolong the youthful appearance of even the most sensitive skin by treating problems of premature aging, environmental damage and stress related to the pace of current life. To learn more about our Products (including their benefits, instructions for use and the ideal products to associate with your Product), visit the Collections page of our Website.
3.2 The images of Products on our Website are provided for illustrative purposes only. The packaging and presentation of the Products may vary from the images on our Website.
3.3 A large part of our Products are available in different formats, weights, quantities and varieties. The various options for each Product are indicated on the relevant Product page on our Website.
3.4 All Products presented on our Website are subject to availability. We will inform you by email or telephone as soon as possible if the Product you have ordered is not available and we will not process your order.
- Your account
4.1 You do not need to register to explore our Website or purchase Products on our Website. However, if you choose to register and create an account on HBC One, you will enjoy all the benefits of our Website and we will have the opportunity to customize your experience to make your purchases easier.
4.2 When you create an account, you can store your debit or credit card information to facilitate and speed up the payment process, save and modify your delivery addresses and billing information, and view your previous purchases and order history.
4.3 When you register or purchase Products on our Website, you must provide certain information, including your name, telephone number and e-mail address. You will also need to provide valid details of a credit card that you are legally authorized to use. We reserve the right to ask you for any additional evidence regarding your billing information if we deem it necessary. You confirm that all information you provide to us at any time is true, accurate and complete.
- Purchasing products on our Website
5.1 You may only purchase Products from our Website if you are at least 18 years old.
5.2 You may not purchase Products from our Website for commercial and/or resale purposes.
5.3 Our ordering process allows you to check the order and modify any errors before sending us the order. Please take the time to read and check your order on each page of the process. In particular, check the quantities, formats and weights of each of the Products you order.
5.4 By clicking on “ORDER” you agree to buy and pay for the products that are on your order. (This constitutes your acceptance of a contract with HBC One to purchase the products in your order.) This Agreement is subject to these Terms and Conditions. By placing an order, you confirm that you accept these General Terms and Conditions.
5.5 After placing your order, you will receive an email informing you that we have received your order. Please note that this does not mean that your order has been accepted.
5.6 If we accept your order, we will confirm it to you by e-mail (“Shipping Confirmation”).
5.7 Only the Products listed in the Shipping Confirmation are included in the Agreement between you and us. In case of error, please contact us as soon as possible using the form on the page (Contact Us from our Website).
5.8 If we are unable to provide you with a Product (because, for example, this Product is not in stock or is no longer available), we will reduce your order and deliver only the available items. If you have already paid for the Product(s), we will refund you the amount of the undelivered items as soon as possible.
- Product prices
6.1 The price of the Products shall be the same as that indicated on our Website and updated from time to time. We take all reasonable measures to ensure that the price of the Products is correct at the time the information is entered into the system. However, it is always possible that, despite our efforts, some of the Products presented on our Website may display an incorrect price. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and give you the option to continue purchasing the products at the correct price or cancel your order. We do not provide you with Products at a lower price when a pricing error occurs. We will not process your order until we have received your instructions. If we cannot contact you using the contact details you provided during the ordering process, we will consider your order as cancelled.
6.2 The price of the Products may change from time to time. However, these changes will not affect any order that we have confirmed by an Order Acceptance.
- Methods of payment
7.1 You may pay for the Products by credit card or PayPal. We accept the following cards: Visa, MasterCard, Maestro and American Express.
7.2 By ordering Products from our Website, you authorize us to conduct credit and anti-fraud checks on you and the payment method you have provided. These verifications may be necessary, among other things, to verify your identity, validate your credit or debit card, obtain an initial credit or debit card authorization and/or authorize purchases. You authorize us to disclose the information you have provided, including your personal information, to third parties such as banks and credit report providers for the purposes of these audits. In addition, you agree that such third parties may keep a record of such information. You also agree that we may share information from such checks with third parties, including fraud prevention and credit reference agencies. We reserve the right to implement additional payment security systems from time to time.
7.3 If the amount due for your order cannot be debited or invoiced for any reason whatsoever, your order will be cancelled. (We will inform you using the contact details you provided during the ordering process.)
7.4 Your credit card will only be charged when your order is shipped (we will then charge the full payment for the Products and any applicable fees).
- Shipping & Returns
8.1 Your order will be delivered on time, unless an event beyond our control occurs (see paragraph 13 below for more information on this type of event). If we are unable to deliver the order by the estimated date due to an event beyond our control, we will provide you with a new delivery date estimate.
8.2 Delivery will be made when we deliver the products to the address you have provided us (Please ensure that the delivery information provided is correct, as we are not responsible for delays or failures in delivery resulting from customer errors).
8.3 If you order Products from our Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
8.4 You must comply with all applicable laws and regulations of the country for which the Products are intended. We cannot be held liable if you violate any of these laws or regulations.
- Returns and Refunds
9.1 Your complete satisfaction with the Products you have ordered from us is very important to us. If you have any problems with the Products you have ordered, please contact our customer service team using the form provided on the Contact Us page of our Website at (Contact Us). Details of your right to cancel the Contract with us, and the steps to be taken to do so, are set out below and in the Order Acceptance we send you.
9.2 You may return Products to us and receive a full refund of the amount paid for the Products, provided that you return the Products to us in their original packaging (or notify us of your intention to do so) within 14 days of receiving the Products.
9.3 If you wish to return products to us, please inform us by contacting our customer service team on +33 (0) 1 53 45 45 54 34 or by sending an e-mail to Customer Service. We will send you an email confirming receipt of your return request. We recommend that you keep a copy of it (as well as a copy of any e-mail you send to us).
9.4 You will receive a full refund of the price paid for the Products. We will process your refund as soon as possible and, in any case, within 14 days of our receipt of the returned products. (as described in paragraph 9.3 above). We will refund you on the credit card used to pay for the order.
9.5 In order to receive your refund, you must return the Products to us as soon as reasonably possible. You are responsible for taking reasonable care of the Products until they are returned to us. We advise you to return them to us by the registered shipping procedure in the package and to keep proof of shipment. We will not be able to provide you with a full refund if the Products are not returned to us or if they arrive damaged.
9.6 In the unlikely event that the Products we sell you are defective or different from their description, you may have additional legal rights to receive a refund for these products. These rights are not affected by our general return policy (as stated above) or by these General Terms and Conditions. You can get advice on your rights from your local or national consumer protection agency.
- Our responsibility
10.1 If we do not comply with these Terms and Conditions, we are liable for any loss or damage you suffer as a foreseeable consequence of our breach of these Terms and Conditions or our negligence. However, we are not liable for any loss or damage that cannot be foreseen. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us when we entered into the Agreement.
10.2 We only provide Products (including any samples provided with your order) for domestic and private use. You agree not to use the Products for commercial, professional or resale purposes. In addition, we disclaim any liability to you for any loss of profit, loss of business, interruption of business or loss of profit.
10.3 We do not exclude or limit our liability in any way for:
10.3.1 death or personal injury resulting from our negligence;
10.3.2 fraud or fraudulent declaration; and
10.3.3 any matter for which we are prohibited from excluding or limiting our liability.
- Use of our Website
- Your personal information
- Events beyond our control
13.1 In rare circumstances, events beyond our reasonable control may delay the performance of our obligations under the Contract. If these events occur, we will endeavour to comply with our obligations as soon as possible. However, we cannot accept any liability for losses caused to you as a result of our delay or inability to meet our obligations, where such delay or failure is due to an event beyond our reasonable control.
13.2 If an event beyond our reasonable control occurs that affects the performance of our obligations under the Contract:
13.2.1 we will contact you as soon as possible to inform you; and
13.2.2 our contractual obligations will be suspended and the time limits for performance of our obligations will be extended for the duration of the event beyond our reasonable control. When the event beyond our reasonable control affects the delivery of the Products, we will agree with you on a new date after the end of the event beyond our reasonable control.
- Amendments to these General Terms and Conditions
14.1 We may amend these Terms and Conditions from time to time (for example, if we have made changes in the way we accept your payment, or if a change in law requires an amendment to these Terms and Conditions).
14.2 Each time you order Products from our site, the General Terms and Conditions in effect at that time will apply to the Agreement between you and us. The current version of these Terms and Conditions will be available on our Website. Please review the Terms and Conditions on our Website each time you order Products on our website to ensure that you understand the applicable Terms and Conditions.
- Complaints and complaints
In the event that you have a reason to complain, we will try to resolve the problem and prevent it from happening again in the future. Please contact our customer service team using the form provided on the Contact Us page of our website (available at the Contact Us address).
- Other important information
16.1 We may transfer our rights and obligations under the Contract to another organization. However, this does not affect your rights or our obligations under these Terms and Conditions.
16.2 The Agreement is between you and us. No other person shall have the right to enforce any of its conditions.
16.3 Each of the paragraphs of these General Terms and Conditions operates separately. If a court or competent authority decides that any of them is illegal or inapplicable, the rest of the paragraphs shall remain in force.
16.4 If we fail to insist on your obligation to comply with your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we are late in doing so, this does not mean that we are waiving our rights against you or that you are not required to comply with these obligations. If we waive a defect on your part, we will only do so in writing. In addition, it will not mean that we will automatically waive any subsequent defects on your part.
16.5 These General Terms and Conditions constitute the entire agreement between you and us and supersede any previous agreements between you and us.
- Applicable law and jurisdiction
17.1 These General Terms and Conditions are governed by Swiss law. This means that the Agreement for the purchase of Products from our Website, and any dispute or claim arising out of or related to it, will be governed by Swiss law.
17.2 You accept and we accept that the courts of Paris have exclusive jurisdiction to settle any dispute.
- Consequences of withdrawal
18.1 Right of withdrawal
You can cancel your declaration of contract within 14 days without giving reasons in writing (e. g. letter, fax, e-mail), or – if the item is returned to you before the deadline expires – also by returning the item. The period begins after receipt of these conditions in written form, but not before receipt of the goods by the consignee (or from the first partial delivery, in the case of recurring deliveries of articles of the same nature) or before the performance of our duties of information within the meaning of Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Law Implementing the Civil Code and our obligations within the meaning of § 312g, paragraph 1 sentence 1 C.C. in conjunction with Article 246 § 3 of the Law Implementing the Civil Code. In order to preserve the right of withdrawal, the sending of a written text expressing this wish as well as the return of the goods must respect the deadline. The withdrawal must be addressed to: 10 Place Vendôme, 75001 Paris – +33 (0) 1 53 45 45 54 34
Consequences of withdrawal
If the withdrawal is valid, the services received by both parties must be returned as well as the benefits derived (interest for example) if applicable. If you can only partially or not at all return the services received and the benefits (e. g. utility benefits) to us or if you are in a deteriorated condition, you will be required to compensate us. In the event of deterioration and profits from the goods, you must only provide compensation to the extent that the uses or deterioration are due to handling of the goods beyond the verification of their properties and mode of operation. By “verification of properties and mode of operation”, it is meant that the goods concerned have been subjected to a test and a test similar to those generally applied in trade. Goods that can be sent in parcels are to be returned at our expense and risk. Goods that cannot be sent by parcel will be collected from you. The repayment obligations must be fulfilled within 30 days. The period begins for you when you send your declaration of withdrawal or the goods, and for us when we receive them. End of the Withdrawal Conditions.